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YOU CAN RETURN ANY ITEM ORDERED ON NAMILIA.COM WITHIN 14 DAYS.

  • THE ITEMS MUST BE UNWORN AND HAVE ALL LABELS ATTACHED.
  • DOWNLOAD THE RETURN FORM AND FILL IT OUT. PUT THE FORM TOGETHER WITH THE RETURNED ITEM IN THE PACKAGE.
  • YOU CAN USE ANY POSTAL SERVICE OF YOUR CHOICE. PLEASE REMEMBER TO SEND US THE TRACKING NUMBER. WE ARE UNABLE TO TAKE RESPONSIBILITY FOR YOUR RETURN WITHOUT A TRACKING NUMBER.

RETURNING FROM A NON EU COUNTY? REMEMBER TO STATE ON THE COMMERCIAL INVOICE THAT THIS IS A RETURNED ITEM. NON LABELED RETURNS CAN END UP IN CUSTOMS AND DELAY YOUR REFUND. SIGN ALL THREE PAGES OF THE COMMERCIAL INVOICES, ATTACH THEM UNDERNEATH THE SHIPPING LABLE ON TOP OF THE PACKAGE.

RETURNING SHOES? FOOTWEAR MUST BE RETURNED IN THE ORIGINAL SHOE BOX. THE SHOE BOX CAN NOT BE USED AS A SHIPPING BOX.

SEND YOUR RETURN TO:

NAMILIA (EMILIA PFOHL & NAN LI GBR)
KARL-KUNGER-STR. 19
12435 BERLIN
GERMANY

THE SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. THE RETRUN WILL BE REFUNDED WITHIN 5 DAYS AFTER RECEIVAL. THE SAME PAYMENT METHOD WILL BE USED FOR THE REFUND AS FOR THE PURCHASE. NAMILIA RESERVE THE RIGHT TO REJECT RETURNS WHEN SENT BEYOND THE RETRUN PERIOD LIMIT AND WHEN ITEMS ARE NOT IN ITS ORIGINAL STATE.

DOWNLOAD Return PDF