Something not quite right? Not a problem. Returns are possible within 30 days of purchase and free of charge. Start your return. Please note that all return items must be new, unworn, have all Tags attached and have no signs of usage! Please note that final sale items are not eligible for a return. If your item is damaged and your purchase date falls outside our standard return window, then please contact support@namilia.com. Please remember to include your order number and add photos.
Condition & Quality Control Policy - All returned items must be received in new, unworn condition, free from signs of use. This includes, but is not limited to: visible wear, dirt, lint, deodorant or sweat marks, stains, odors, makeup marks, pet hair, or any other condition that indicates the item has been worn or used. Items that do not meet these condition standards will not be accepted for return or refund. Please note: Returned items that fail our quality or hygiene inspection can be sent back to the customer within 14 days at the customer’s expense. Otherwise the item may be disposed of. For safety and hygiene reasons, intimate items are not eligible to be returned to the customer once received.
By submitting a return, you acknowledge and agree to this policy.
All US Returns are free of charge.
We must ask our Canadian customers to book their own returns -- we're very sorry! Please use any shipping carrier you'd like.
All returns will be refunded to the original payment method.
It’s super, super easy. Visit our Return Center to start your return. All you’ll need is the order number and zip code.
Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.
For our Canadian customers, please use your preferred shipping carrier with the return shipping address provided through our return portal. You can choose any shipping carrier you like, please just state the RMA number on the outside of your return package - thank you!
It is currently not possible to place a direct exchange. We must ask that you return your item and place a new order.
We just ask that each item is packed back into the exact bag with the correct barcode it came in.
There is a matching sticker on each bag, please double check that it matches your item - thank you!
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange.
Your preferred item will ship to you the minute your return is being scanned!
Once your return is received back at our warehouse it will be inspected within 3-5 business days. Please allow up to 7-10 business days for the refund to show up on your account.
If you need any help from customer support team, please reach out to support@namilia.com
Please remember to include your order number and add photos, if helpful.