How it works
Something not quite right? Not a problem. Returns are possible within 30 days of purchase -- no questions asked. If your item is damaged and your purchase date falls outside our standard return window, then please contact firstname.lastname@example.org. Please remember to include your order number and add photos.
How much do returns cost?
Returns and exchanges for US orders are free.
We must ask our Canadian customers to book their own returns -- we're very sorry! Please use any shipping carrier you'd like.
All returns will be refunded to the original payment method.
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice.
Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.
For our Canadian customers, please use your preferred shipping carrier with the return shipping address provided through our return portal. You can choose any shipping carrier you like, please just state the RMA number on the outside of your return package - thank you!
Can I make an exchange?
U.S.-based customers: You can select exchanges in our return center.
For Canadian customers it is currently not possible to place a direct exchange. We must ask that you return your item and place a new order.
Do I need to return the product in its original packaging?
We just ask that each item is packed back into the exact "no-plastic" bag it came in.
There is a matching sticker on each bag, please double check that it matches your item - thank you!
Is an order slip required?
Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange.
Your preferred item will ship to you the minute your return is being scanned!
Please note that returns with our return center are only applicable for orders purchased on our new website from August 10th 2022 onwards.
All previous orders, please return to:
Schlesische Str. 27
GSG Höfe Haus 1 Etage 1
If you need any help from customer support team, please reach out to email@example.com
Please remember to include your order number and add photos, if helpful.