NAMILIA Emilia Pfohl und Nan Li Gbr will gladly accept returns and issue an on-line store credit or refund the item. Items to be returned or exchanged must be returned in perfect, unworn, new condition, with all original tags attached. Underwear and swimwear can only be returned or exchanged if the protection pads haven’t been removed, they also have to be equiped with all original tags.

You have 14 days from receipt of your order to request a return through the following email: return@namilia.com.  Note, that you must ship the item back to us within 14 days from the date your return request is approved. Please fill out the return form, we will send to you after contacting us through returns@namilia.com and put it into the return package. 

Packages sent without contacting us beforehand will not be accepted for a refund.

For any returned items, you are responsible for the cost of returning the item to us. Make sure to use a reputable shipping company with tracking information or proof of postage, as we are not responsible for lost or stolen packages.