Shipping Methods

SHIPPING

SHIPPING
ORDERS ARE SHIPPED WITH FEDEX INTERNATIONAL PRIORITY OR A SIMILAR COURIER AND SHOULD TAKE 3-5 BUSINESS DAYS WITHIN EUROPE AND UP TO 3-7 DAYS TO THE REST OF WORLD, IT DEPENDS FROM WHICH COUNTRY YOU ORDER. 

UPS DOES NOT ALLOW US TO SHIP TO PO BOXES, IF A PO BOX IS LISTED AS YOUR DELIVERY ADDRESS WE WILL HAVE TO EMAIL YOU TO ORGANISE AN ALTERNATIVE ADDRESS FOR YOUR ORDER. THIS SLOWS DOWN THE PROCESSING AND SHIPPING PROCEDURES IMMENSELY SO PLEASE ENSURE A PO BOX ADDRESS IS NOT LISTED FOR YOUR ORDER. 

SHIPPING COSTS ARE:

GLOBAL FREE SHIPPING ON ALL ORDERS OVER 200EUR / 200USD

ON ALL ORDERS UNDER 200EUR / 200USD SHIPPING COSTS ARE THE FOLLOWING:

– GERMANY 5€ 

– CHINA, TAIWAN, KOREA, HONG KONG, JAPAN 30€ 

– CANADA, AUSTRALIA, NEW ZEALAND, BRAZIL, ARGENTINA, VENEZUELA, CHILE, PERU, COLOMBIA, BOLIVIA 30€ 

– EVERYWHERE ELSE 20€ 

FOR DELIVERIES TO COUNTRIES OUTSIDE THE EU, ADDITIONAL FEES (TAX, CUSTOMS, IMPORT DUTIES) MAY BE LEVIED BY THE LOCAL GOVERNING AUTHORITIES. THESE FURTHER COSTS SHALL BE BORNE BY THE CUSTOMER.

ITEMS WILL BE SHIPPED FROM BERLIN, GERMANY 

RETURN POLICY

THANK YOU FOR ORDERING AT OUR ONLINE SHOP. WE HOPE YOU LOVE THE PIECES THAT YOU’VE ORDERED. IF SOMETHING DIDN’T WORK OUT, YOU HAVE THE CHANCE TO RETURN IT WITHIN FOURTEEN (14) DAYS AFTER DELIVERY DATE.

IF YOU WOULD LIKE TO RETURN YOUR PURCHASE, PLEASE CONTACT US AND YOU WILL BE SENT AN EMAIL CONTAINING A RETURN AUTHORIZATION AND INSTRUCTIONS FOR GARMENT RETURN.

TO REQUEST A RETURN, PLEASE EMAIL US AT SHOP@NAMILIA.COM AND WE WILL SEND YOU A RETURN FORM AND ASSIST YOU THROUGH THE PROCESS.

PLEASE BE AWARE THAT WE CAN NOT PAY THE RETURN SHIPPING.

PLEASE BOOK A TRACKABLE SHIPMENT METHOD AS WE ARE UNABLE TO TAKE RESPONSIBILITY FOR YOUR RETURNS UNTIL WE PHYSICALLY RECEIVE THEM. 

PLEASE TRY ITEMS ON WITH CARE:

IF YOU DECIDE TO RETURN SOMETHING, PLEASE ENSURE THAT IT IS IN PERFECT CONDITION. THIS MEANS…

  • CLEAN (NO DEODORANT, PERFUME OR MAKE-UP STAINS)
  • UNWORN
  • UNWASHED
  •  

ITEMS RETURNED TO US IN A NON-SELLABLE CONDITION, WILL NOT BE REFUNDED AND MAY BE SENT BACK TO YOU. 

PLEASE CHOOSE UNDERWEAR (PENIS BRA’S) CAREFULLY AS WE ARE UNABLE TO COMPLETE ANY RETURNS ON THESE ITEMS DUE TO HEALTH STANDARDS. 

WE ARE HAPPY TO ASSIST WITH SIZING AND GARMENT DETAILS TO ELIMINATE THE NEED FOR RETURNS OF THESE ITEMS. 

PLEASE NOTE THAT CUSTOM MADE PIECES ARE NOT ELIGIBLE FOR RETURNS. OUR CUSTOMER SERVICE TEAM WILL BE IN CONTACT WITH YOU REGARDING MEASUREMENTS AND SIZING AFTER PURCHASE.

REFUNDS

ONCE YOUR RETURN HAS BEEN RECEIVED, YOU WILL RECEIVE A FULL REFUND WITHIN 14 DAYS. PLEASE NOTE THAT RETURNS CAN TAKE UP TO 21 DAYS TO REACH US. AT PEAK TIMES THE RETURN PROCESS MAY TAKE A LITTLE LONGER.

CARD PAYMENTS

AFTER YOUR RETURN HAS BEEN PROCESSED AND APPROVED BY US, WE WILL ASK YOUR BANK TO PROCESS A REFUND. CARD REFUNDS CAN TAKE UP TO 10 WORKING DAYS DEPENDING ON YOUR BANK’S PROCESSING TIME – PLEASE NOTE THAT WE ARE UNABLE TO INFLUENCE THIS.

AFTER YOUR RETURN HAS BEEN PROCESSED AND APPROVED BY US, WE WILL CREDIT YOUR PAYPAL ACCOUNT AND THE REFUND WILL SHOW ON YOUR PAYPAL STATEMENT AFTER 3 WORKING DAYS. PAYPAL PAYMENTS FUNDED BY A CREDIT OR DEBIT CARD WILL BE REFUNDED TO THAT CARD, AND FOR PAYMENTS FUNDED WITH BOTH A CARD AND ANOTHER FUNDING SOURCE, THE CARD PORTION WILL BE REFUNDED TO THE CARD AND THE REMAINDER TO THE PAYPAL ACCOUNT.