Check your email inbox for your shipment tracking number, or log into your NAMILIA account and click on your order. NAMILIA is not responsible for missing, stolen, lost or tampered packages. For any missing or damaged packages, please reach out to the carrier.

If you insured your order with Route at checkout and your order ends up lost, damaged or stolen, Route’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Click the link in your Route confirmation email or file claim on the Route app or claims portal. Claims must be filed 2 days after the delivery date (but no longer than 20 days)