FREQUENTLY ASKED QUESTIONS
Check your email inbox for your shipment tracking number, or log into your NAMILIA account and click on your order. To report a shipping related issue click here. Your Parcel is protected and our logistic partner is here for you!
Orders are processed Monday–Friday, excluding federal holidays. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.
Every country has its own taxes and customs fees that vary by type of product and order value. The customer is responsible for any customs fees or advancement fees.
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.
We're sorry, but we're not able to change or cancel orders after they are placed.
We accept PAYPAL, KLARNA, CREDIT CARD YOU CAN PAY BY MASTERCARD, VISA AND AMERICAN EXPRESS. Check out our Payment page for further details.
If you have an active promo code, simply enter it at checkout.
Lucky you! Simply enter your gift card code at checkout to apply it to your order.
If you've received your order and it’s damaged, defective or incorrect, please contact us within five days of receipt. Sending us photos and your order number will be super helpful! Email us at email@example.com and our customer service will get back to you asap. NAMILIA is not responsible for any carrier delays or stolen packages.
We do not adjust prices on past orders. You know how fast some sizes can be sold out, so they might be gone when the sale starts.
California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as wallets, handbags, purses, backpacks, clutches, belts, clothing, jewelry or shoes may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers: WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at: firstname.lastname@example.org We will respond as soon as possible to provide you with the information we possess about the materials within our products. For more information on Proposition 65, see the California Office of Environmental Health Hazard Assessment’s plain-language explanation.