Check your email inbox for your shipment tracking number, or log into your NAMILIA account and click on your order. NAMILIA is not responsible for missing, stolen, lost or tampered packages. For any missing or damaged packages, please reach out to the carrier.

If you insured your order with Route at checkout and your order ends up lost, damaged or stolen, Route’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Click the link in your Route confirmation email or file claim on the Route app or claims portal. Claims must be filed 2 days after the delivery date (but no longer than 20 days)

Orders are processed Monday–Friday 9am - 6 pm PT, excluding federal holidays. Please allow 2-4 business days for your order to be processed and shipped from our warehouse. All express orders: Processing begins next business day.Please note that delivery windows might vary during peak season and busy sale periods. NAMILIA is not responsible for any carrier delays. 

You'll find an overview with our shipping costs and delivery windows here.

Every country has its own taxes and customs fees that vary by type of product and order value. The customer is responsible for any customs fees or advancement fees. Any rejected parcels / return to sender we will deduct return shipping costs from your refund.

We offer return shipping labels within the US, as it’s our goal to ensure you have the best possible experience with us, valid for 14 days from the date of arrival. All returns must be new, unworn and have all labels still attached to them. Simply start your return by using our return portal, which you can find here. 

See also our return policy.

We're sorry, but we're not able to change or cancel orders after they are placed.

We accept PayPal, Klarna, Mastercard, VISA and American Express. Check out our Payment page for further details.

If you have an active promo code, simply enter it at checkout.

Lucky you! Simply enter your gift card code at checkout to apply it to your order.

If you've received your order and it’s damaged, defective or incorrect, please contact us within five days of receipt. Sending us photos and your order number will be super helpful! Email us at support@namilia.com and our customer service will get back to you asap. 
To report lost or stolen orders, please clickhere. If you insured your order with Route at checkout and your order ends up lost, damaged or stolen, Route’s expert support team helps ensure that your order gets replaced or credited as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? Click the link in your Route confirmation email or file claim on the Route app or claims portal. Claims can be filed 2 days after the delivery date, but not after more than 20 days has passed since it has been marked delivered!

Please note that NAMILIA is not responsible for missing, stolen, lost or tampered packages. For any missing or damaged packages, please reach out to the carrier or Route Insurance.

We do not adjust prices on past orders. You know how fast some sizes can be sold out, so they might be gone when the sale starts.